1-800-608-2080 info@performanceloyalty.com San Ramon, Ca 8 am - 6 pm PST

Simple, Efficient and Very Profitable

Recall Management Just Got Much Easier

Recall Connect is the only dealership recall management program that is fully DMS integrated and designed to make recall completion simple, effortless, compliant and profitable.

Recall Connects digital solution automatically scans your all the VIN’s contained within your DMS service and sales databases and run’s them against public and proprietary open recall databases. After identifying those units with open safety recalls, an automatic multi-channel communications process is initiated designed to drive a positive and actionable consumer response.

Your Recall Department Just Arrived

So how does Recall Connect

Work?

Vin Analysis

Step one is to review the VIN data stored within your DMS. Recall Connect will seamlessly identify every open recall on any unit in your database both in service and on your lot. Once analyzed, a comprehensive required parts list will be generated for the units requiring repair.

Customer Contact

Step two. Once the affected units are identified a consumer contact campaign is initiated for those units where parts are available. The Recall Connect strategy encompasses mail, email, text and phone and all communications are branded with your dealership identification.

Parts Procurement

Step three. Your Parts Dept is a critical link to servicing recalls. That’s why we work hand-in-hand to keep them in the loop regarding the recall notices being deployed. Based upon the number of expected and actual responses, your Parts Manager can easily estimate of number of required on-hand parts needed to complete the recalls.

Appointment Setting

Step four. We work hard to induce and guide your customers to take-action on their recall. From the initial contact through the final repair and follow-up we are with your customer, on your behalf, to ensure the repair gets completed promptly and professionally.

Follow Up

Step five. Too many times the recall repair process gets derailed with a lengthy acquisition of parts. Recall Connect acts as your customers concierge to ensure the repair gets completed. Our oversight of the process does not end until the RO is closed, and the customer is on their way.

Turn Your Recalls Into Revenue

Lets crack some numbers

While many dealers view recalls as a nuisance they can actually be an effortless source of easy revenue and they provide you with a rare opportunity to reconnect with past, non-active, customers. Utilizing a third party recall administrator removes the burden of recall completion and adds an ongoing source of untapped revenue.

Average Number of Open Recalls In a Metro Store DMS
10,321
Average CPRO on Recall Repair
$123.14
Potential Revenue
$1,270,927
Profit assuming 68% Shop Gross
$864,230

Something to think about !

Get in touch

Program fees are a sensible, fixed flat rate, for each ninety-day campaign, regardless of the number of recalls identified or number of owners contacted. There is no long-term contract and you can purchase individual ninety-day campaign packages whenever you wish to pump up your service volume.

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